Refund Policy

Refund Policy

At Yojimbo, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read the details of our return and refund policy below.

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Returns

1. Eligibility for Returns:

   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   • Certain products, such as perishable goods, personal care items, or custom-made products, are exempt from being returned.

2. Timeframe for Returns:

   • You have 30 days from the date of purchase to initiate a return.

3. Process for Returns:

   • To initiate a return, contact us at +21 (0) 987654321 or email us at yes@yojimbo.shop with your order number and reason for the return.
   • Once approved, you will receive instructions on how and where to send your item.
   • The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Non-Returnable Items:

   • Gift cards.
   • Downloadable software products.
   • Final sale or clearance items.

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Refunds

1. Eligibility for Refunds:

   • Once we receive and inspect your return, we will notify you of the status of your refund.
   • If approved, your refund will be processed, and the amount will automatically be applied to your original payment method within 7-10 business days.

2. Partial Refunds:

   • Items not in their original condition or items returned after 30 days may qualify for a partial refund at our discretion.

3. Refund for Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account and contact your payment provider. Processing times may vary depending on your financial institution.

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Exchanges

• If you received a defective or damaged item, please contact us at +21 (0) 987654321 or email yes@yojimbo.shop, and we will provide a replacement at no extra cost.

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Cancellation Policy

• Orders can be canceled within 24 hours of placement by contacting us at +21 (0) 987654321 or emailing yes@yojimbo.shop.

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Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us:

• Phone: +21 (0) 987654321
• Email: yes@yojimbo.shop

We value your trust in Yojimbo and are dedicated to providing a hassle-free shopping experience.